HealthTrio connect—an Internet-based communication platform—enables real-time, HIPAA-compliant interactions among health plans, providers, members, employers and brokers. Implemented in as few as 90 days, HealthTrio connect facilitates dramatic cost savings and improved customer service and retention.

• Real Bottom Line Impact. With HealthTrio connect, health plans achieve rapid ROI—including lower call center, enrollment, sales, and medical management processing costs—and stronger relationships with their constituents while simultaneously providing tools that empower consumers to take a more proactive role in improving their own personal health. HealthTrio connect also extends health plans’ investments in existing core administrative systems by wrapping them in HIPAA-compliant technology, without requiring additional capital investments to become HIPAA compliant.
  
  
• Secure Communication, Common Data Model. HealthTrio connect provides secure messaging between health plans and their constituents. Health plans can easily and inexpensively distribute information. Providers and members can communicate online regarding health conditions. Employers can confidently ask questions knowing that both questions and answers will be private and secure. And because HealthTrio connect utilizes a common data model for all communication, the information is more accurate and always up-to-date, fewer errors are made, and efficiency is greatly improved.
  
  

  For health plans, there are often high IT costs, lack of constituent integration, and multiple technologies that meet the same needs. HealthTrio, LLC, creates economies of scale with a single Internet infrastructure that easily accommodates integration of disparate systems.
  

• Personalization. HealthTrio enables health plans to dramatically improve overall communication by customizing and targeting information for each constituent group. For its members, the health plan is able to reach out to specific segments, for example, diabetic males over 50 years old, strengthening their ability to provide important disease management services and improve overall member health. For its providers, the health plan can communicate specific transaction-based information such as claims status detail, and may also extend targeted communications appropriate only for a specific specialty provider, or for providers practicing in a specific geography. And for employers, the health plan can offer valuable data that helps the employer customize and improve the benefits packages it offers to its employees. This customized approach for each employer translates to a more predictable renewal stream for the health plan.
  
  
• User Adoption. HealthTrio connect sets the standard for continued, sustained user adoption of health plans’ Internet initiatives. A testament to the workflow-based design of HealthTrio connect are remarkably high rates of user adoption and continued usage. In independent surveys, users say HealthTrio connect is an invaluable tool that enables them to perform their jobs more efficiently.