HealthTrio connect’s member portal aids health plans in encouraging members to take a more proactive role in managing their own health and wellness by giving them online access to personal health information and services. With HealthTrio connect, members can conveniently communicate with their health plan, view personalized health information and benefit packages, renew prescriptions, access patient education information and maintain their own personal health records.

• Self-service access. The self-service convenience of HealthTrio connect increases member retention by empowering members to proactively manage their own benefits, health and wellness with access to accurate, real-time benefits information and the ability to perform transactions online. Using HealthTrio connect, members can change their PCP, request or print an ID card, make changes to demographic information, update dependent information, access information regarding claims, eligibility and benefits, and get information about referral status. The ability to perform these types of administrative transactions has been proven to reduce costs for health plans.
  
  
• Benefit Selection and Management. HealthTrio connect allows the health plan to recommend benefit coverage to members based on personalized needs. Benefit questionnaires are used to help identify member needs and find the packages that meet them. Members can select providers and hospitals based on service costs, quality indicators and other personalized requests such as gender, physical location or percent of benefit covered. Members can enroll online and also make inquiries for such things as claims status or coverage, including balances in Health Reimbursement Accounts.
  
  
• Personal Health Record (PHR). The HealthTrio connect PHR offers a unique opportunity for members to become involved in their health and wellness. By allowing members to view and have input into their health records, a more complete record is created. These capabilities also allow health plans to reduce medical management costs by providing personalized health and wellness content to each user and allowing them to interact with the health plan in real-time to review, update and customize their own personal health maintenance and health improvement plans. Because information is never deleted, the HealthTrio connect PHR becomes a lifetime record for the member and includes:
  

  • Illnesses/Conditions. Each member’s PHR includes a summary of current and past health problems, symptoms and conditions.
    
    
  • Surgical/Procedure History. A full summary of surgeries and major procedures is available for the member to view or add to.
    
    
  • Visit History. Provider visits and admissions are recorded and displayed for user review.
    
    
  • Health/Reminder calendar. The health calendar allows members to be reminded of all types of health events. This includes member-scheduled reminders and those based on preventive health guidelines.
    
    
  • Patient report card/health record summary. The health plan can establish patient report card criteria for reporting information about health status to members.
    
    
  • Health care plan. Members can create their own plan of care to help deal with their medical problems.
    
    
  • Immunization Profile. A full summary of the member’s immunization history is available.
    
    

HealthTrio connect provides the ability for members to grant permission online for specific providers to access their health records. The member can grant family members access to their health record. The health plan can establish rules to provide parents and/or custodians access to child/dependent records.