Harvard Pilgrim is ranked by U.S. News & World Report and the National Committee for Quality Assurance (NCQA) as the No. 1 health plan in America for member satisfaction and quality of care, and is a leader in providing the most innovative, customer-friendly, online tools.

“Harvard Pilgrim is committed to providing the most innovative and efficient online health management resources to our members, providers, brokers and employers,” said Charles D. Baker, President and CEO of Harvard Pilgrim Health Care. “HealthTrio’s portal technology has made transactions easier for our members and providers, and is helping to support our push for greater transparency around health care cost and quality.”

In 2001, Harvard Pilgrim implemented HealthTrio connect’s provider portal as a cost-effective method of handling administrative transactions with physicians and hospitals quickly and accurately via the Internet. Harvard Pilgrim has increased service volumes and lowered costs through reduced call center volume and claims clearing house fees, and enabled providers to experience the benefits of efficient data management and exchange. Providers have on-line access to member eligibility, referrals and authorizations, claims status and more, resulting in higher provider satisfaction.

In addition to offering the HealthTrio connect provider portal, Harvard Pilgrim began offering the HealthTrio connect member portal in 2003, branded as HPHConnect, which provides members with easy access to benefit coverage information, their medication profile and claims information, and helps members manage their health care needs quickly and conveniently. The member portal also delivers information to compare hospitals, prepare for procedures and participate in health improvement programs.

“HealthTrio is proud to serve Harvard Pilgrim Health Care, one of the most respected health plans in the country,” said Malik M. Hasan, M.D., President and CEO of HealthTrio. “The renewal of the contract confirms that HealthTrio delivers on our promise of superior e-health technology.”

About HealthTrio
HealthTrio is a leading provider of e-health applications and core business systems for organizations that manage care. Software applications include HealthTrio connect™, a rapidly installed Internet-based communication platform that enables real-time, HIPAA-compliant interactions between health plans, providers, members/patients, employers and brokers. HealthTrio connect provides managed care organizations with an opportunity to engage consumers with health management tools and services. Once members are engaged and make the commitment to accepting responsibility for their personal health, the managed care organization provides them with online access to health management tools, including a personal health record (PHR) while offering providers an electronic health record (EHR). Together, these create the unique HealthTrio Individual Health Record (IHR). The company’s comprehensive product offering also includes HealthTrio xpress™, patent pending, a core administrative solution that simplifies the administration of benefit structures, including Consumer Directed Health initiatives. These tools allow health plans to reduce health care costs while improving the health of their member population. Both products can be implemented as stand-alone applications or together as a total solution. For more information call 877-571-1988 or visit www.healthtrio.com.

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For Harvard Pilgrim Health Care
Sharon Torgerson
(617) 509-7458
sharon_torgerson@hphc.org