Your business is increasingly happening online, and our goal is to make those critical day-to-day transactions as user-friendly and accessible as possible. The bulk of your daily customer interactions are the ones found within our Smart Connect Self-Serve tools.
Whether it’s pulling an ID card or tracking the status of an authorization, our self-serve tools provide your end users the opportunity to manage without making calls into your service center – saving them time and saving you resources.
If you’re looking for a mobile app for members or a tablet-friendly experience for providers, you’ll find it here. Provide the same capabilities and the same advanced security on any type of device. Leverage features like mobile push notifications for increased awareness and engagement.
With real-time response and an advanced rules engine (including medical policies), our online Referrals and Authorizations submission capability is changing how plans approach this complex topic. Improve up-front information gathering from providers and reduce manual workflows for the plan.
Make it easy for providers and members to update their information. From simple changes like a new member address to more complex provider data management, Smart Connect offers tools to capture the requested change and route data to the source-of-truth systems for processing.
The Smart Connect product gives your member the tools they need in one central, user-friendly location.
In addition to delivering quality care to their patients, they switch between multiple systems and conduct time-consuming administrative work across a multitude of payers. Smart Connect takes the guess work out of working with the plan, simplifying the daily transactions critical to the provider’s workflow.