Secure Platform

Custom, secure and feature-rich.

You expect a lot from your portal

From daily interactions to yearly events, more and more of your member and provider interactions are taking place online. Keeping up with security requirements and leveraging the latest technologies while delivering a modernized, highly personalized experience for your end users is a tall order.

Our platform delivers a targeted, action-driven online experience to each user, backed by the advanced security and flexible configuration tools that you need.

Ensure platform availability with 99.99% uptime

Get ready to chat

Let your customers skip the hold music and get the help they need without picking up the phone. Our Live Chat feature offers a secure method for instant problem resolution, including a dashboard for the chat operator that puts the most commonly sought customer info right to their fingertips.

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All documents in one location

With My Documents, users can keep track of everything from coverage documents and tax forms to health education materials and care plans. Whether you’re delivering individualized documents or sending out preventive health campaigns, users can easily find what they need.

Less paper for everyone

Streamline processes for end user and across your organization by turning forms and other types of requests into digital workflows. With Secure Forms, you can easily build custom online forms and automatically route them to the correct internal teams.

Security is our top priority

As a key provider of online tools for Department of Defense contracts, advanced security protocol is more than a requirement – it is embedded in everything we do. Our approach leverages a combination of administrative, physical, and technical controls. Our data centers are HITRUST-certified, all data is encrypted at rest and databases are separated at the client level. With weekly third party vulnerability scans (NCATS) and security checkpoints embedded throughout the SDLC and surrounding processes, security is at the core of HealthTrio’s operations and company culture.

Your brand, your design

With a dedicated team of user experience (UX) designers, we keep your end users at the center of our focus. We’ll work hand-in-hand with or help supplement your internal brand team, creating a custom design that matches the look and feel of your brand.

Smarter Solutions

This highly flexible platform provides the base for a broad set of tools driving both administrative efficiency and improved quality of care, including:

Smart Connect

Self-serve tools allow members, providers, employers and brokers to manage their everyday activities

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Smart Record

A shared, interactive health record driving transparency and collaboration across the member’s entire care team

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Smart Metrix

Action-oriented scorecards driving improvements in care quality, cost and value-based payment transformation

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Smart Consumer

Consumer shopping tools to find and compare providers and treatments based on cost, quality and key factors

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Smart Exchange

A powerful integration engine and team of experts delivering real-time data integration from administrative and clinical sources

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What Questions Can We Answer?